I just had my Bell 9242 PVR receiver replaced because the old one was acting up. The new unit refused to recognize my existing black remote controllers.
After half an hour with support going through the remote reset procedures, I had to give up because it was time to take the dog out.
Tonight, I tried Bell Support again and managed to get to Level 2 support. It turns out that there's a new software version in these replacement PVRs and the PVR is not compatible with the old black controllers. They can tell the compatible remotes by the colour of the Select button.
In the end Bell agreed to send me two replacement remotes. They should have included these with the replacement box in the first place. They should also tell their Level 1 support about this. That would save a lot of hassle.
